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Shipping policy

DELIVERY

  • We use DHL to deliver orders within The Netherlands. DPD for orders shipped to Germany and Belgium.
  • For Standard delivery Euro 6.00 (DHL), and Euro 10.00 (DPD),our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 1 to 3 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
  • We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
  • If you do not receive your order within 5 working days from the date of despatch, please email us at richardteanl@gmail.comWe would request that you contact as soon as possible and within 30 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

 


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